need help?
JOIN OUR DISCORD
Joining our Discord server can offer a Fast and Convenient Support. While you can look for many answers and guidance through our EFAS Support tool, advanced support will still require you to join our Discord. Discord also allows you to quickly and easily communicate with other players and support staff to get help with any issues you may be having. Our support team is always available on Discord to answer your questions and provide assistance.
But joining also means that you can get:
- Access to Guides and Tutorials: Our Discord server is a great place to find guides, tutorials, and other resources to help you get even more out of EFAS.
- Access to Our Community: Connect with other players who share your passion for the game. You can discuss strategies, share tips and tricks, and make new friends.
- Early Access to Information: We often share exclusive news and updates about the game on our Discord server before we announce it anywhere else.
- A chance to join our OGs: If you're interested enough, you can even subit a request to join the Originals. You can get other very-limited benefits and access to new versions before everyone else!
EMAIL US
While we understand that some players may prefer not to join our Discord server for support, we highly recommend doing so as it is the most efficient way to get in touch with our support team and receive timely assistance.
However, we do also offer email support as an alternative option. If you prefer to reach out to us via email at contact@multiverseinc.com, please keep in mind that response times may be slower than on Discord as we receive a higher volume of emails. Additionally, email support does not offer the same level of community engagement, real-time support, or access to exclusive resources that our Discord server provides.
We want to ensure that all of our players receive the support they need, so if you are having any issues or questions about the game, please do not hesitate to reach out to us via email or Discord. We are here to help and want to make sure you have the best possible gaming experience.
FAQ
What is Earth From Another Sun?
Earth From Another Sun is a PC and Console game about conquering the galaxy. The emphasis is on open-world exploration and planetary surface battles, played in first-person perspective. You are the commander of your own space-faring faction, and during battles you command your troops as well as engage your enemies directly.
The open-world galaxy in Earth From Another Sun is densely populated, and has many mysterious character, locations, treasures and stories for you to discover. Whether you decide to conquer other nations and star systems, and eventually rule the galaxy, or stay a lone-wolf warrior working tirelessly to repel an impending alien invasion, or maybe just become the wealthiest merchant in the known universe, the choice is yours.
Is the galaxy in EFAS an open world?
Yes. The galaxy in Earth From Another Sun is large, with many planets and other locations to explore. You are free to go wherever you please. Landing on the surfaces of planets is not continuous yet, and there are loading screens. But the galaxy is large, and there will be a massive amount of cool things for you to explore and discover.
When will the game be finished?
We are well into the production phase of the project and we are making better progress than we had anticipated. The game will enter into Early Access some time in 2024, by which time the majority of the planned features are completed. After that, new content (locations, cities, NPCs, quests, treasures, vehicles, gadgets, etc.) will still be continually added every two weeks, and we plan to do that for years to come.
Are there special perks for participating in your crowdfunding?
Absolutely! We think crowdfunding participants are taking on more risk than people who wait until a game is finished to make a purchasing decision, and should therefore be rewarded handsomely for taking on this risk. There are a variety of crowdfunder-exclusive rewards, including character models, weapons, vehicles and abilities that will never be available again after the conclusion of the crowdfunding period. So these will be super rare and coveted. Please scroll up to the Select Your Edition section to view the reward details.
Who are you and what have you made before?
Our studio is called Multiverse, and we are backed by a number of renowned institutional venture capital funds. We are currently a team of 40 people, based in the US, Canada, China, France, and South Korea, all working remotely. Prior to EFAS, we have made Reveries: Dream Flight and Seeking Dawn, both highly successful VR games that have garnered us over 30 industry awards.
How can I offer suggestions and participate in the development?
We'd love for you to join our Discord server! We are busy working on this game so might not reply to messages right away, but a producer or game designer definitely checks the chat every day to listen to your feedback and answer questions! Here the link:
Why are you crowdfunding?
There are two reasons for doing crowdfunding while the game is under development. One is that with more funding, we can make the game to be of a much higher quality, with better graphics, better animations, more planets, more NPC characters, more quests, etc. The other is that getting player feedback while building a game is incredibly, extremely important. I cannot stress enough how important this is to creating a great game. And there's no better way to get honest, detailed, constructive feedback than getting it from the people who are passionate enough about a game to fund it before it's completed.
The reason we are doing the crowdfunding on our own website, is it allows the crowdfunding to be continuous, and not limited to a short time frame. This also helps us avoid some of the platform fees required by crowdfunding platforms, so more resources can go into the development of the game.
When can I start playing?
Once you have become a crowdfunding supporter by making a purchase at the top of this page, we will send you an activation code by email right away. Your game will also receive every piece of new content and polish we add to it every two weeks. When the game launches on third-party platforms such as Steam or Epic, you can also trade in your activation code for a product code of the platform of your choice.
I have received the activation code, how do I play?
Please find the link to download the launcher on the very bottom of the purchase confirmation email. Once you've downloaded the launcher, please use the reset password button to set a password for your account, then log in. You'll then see a big green button that lets you input the activation code.
I have a question/problem, how do I get in touch?
Please join our Discord server! That's the quickest way to chat with our dev team. And we are eager to talk to you. It's never a hassle for us. So whatever question or concern you might have, please do get in touch and we'll make it right!
I'm having trouble with payment, what do I do?
Please join our Discord server! While we fine-tune our systems, issues will occur from time to time, but we are here to serve you and make thing right.
Can I refund my purchase?
Staring March 10 2023, purchases made on the website or in-game are non-refundable after activation. If you encounter any issues with our game or services please join our Discord https://discord.com/invite/efas or email us at support@multiverseinc.com and we'll happily assist you.
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